Frequently Asked Questions

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We provide practical paralegal support to help individuals understand documents, organise information, and prepare clear written communication. This includes reviewing contracts, helping with emails or letters, and making paperwork easier to manage.

No. We do not provide legal advice or legal representation. Our role is to help you understand written information and prepare documents clearly, so you feel more confident handling your own matter.

No. We do not act on your behalf or attend court. We support you behind the scenes with preparation, organisation, and written communication.

We support individuals across the UK who are dealing with paperwork related to disputes, complaints, employment issues, contracts, or other written matters — particularly those who do not have access to legal representation.

The free call is a relaxed, no-obligation conversation to understand what you’re dealing with and what kind of support may be helpful. It’s simply a chance to talk things through and ask questions.

Yes, we offer limited pro-bono paralegal support for individuals who are unable to afford paid assistance. This is offered at our discretion and subject to availability. You can contact us to discuss whether this may be appropriate for your situation.

We aim to keep our fees fair and affordable. Clear pricing is available on our Fees & Support Options page, and we’re always happy to discuss tailored or flexible options where possible.

Once we’ve spoken, you can share documents securely by email or through a method we agree on together. We only ask for what’s necessary and treat all information as confidential.

This depends on what you need help with. Some requests can be handled quickly, while others may take a little longer. We’ll always be clear about timescales before starting.

Yes. All information shared with us is treated as confidential and handled in line with UK GDPR principles. We understand that many situations are sensitive and approach every enquiry with care.

That’s very common. A short call is often the easiest way to find out. If we’re not the right fit, we’ll be honest and point you in the right direction where possible.